osTicket v1.9.3 Released!

The osTicket team is happy to announce the release of osTicket version v1.9.3, the latest stable release in 1.9 series.

Release Highlights

The release fixes bugs and addresses potential security vulnerabilities reported in earlier versions, and also introduces a few enhancements and improvements. For a complete list of improvements, fixes and changes please check the release notes.

Maintenance Releases for 1.7 and 1.8 Series

For osTicket users who are unable or unwilling to upgrade, we’ve made a new maintenance releases for prior series, v1.7.10 and v1.8.5, available. These new maintenance releases address a few issues from previous versions. These fixes have also been integrated into v1.9.3.

Upgrading your installation

If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.9.3 and follow the installation guide on the wiki. Need help? - Contact us for professional support.

Development Roadmap

osTicket development team has had a very busy summer adding awesome features and now happy to announce the upcoming release candidate (v1.9.4 RC1) with some of the most requested features.

Multilingual Support

We're coming to an end of phase II in our translation effort. This phase includes the translation of the interface, so your agents and end-users can now benefit from localized translations of the help desk!

Want to add or improve support for your native language?
Visit http://i18n.osticket.com to sign up or sign into your Crowdin account and start translating right away at our demo site at http://jipt.i18n.osticket.com. Login with your Crowdin credentials in the Crowdin dialog and username “demo”, password “demouser” (without the quotes) to the osTicket software.

Custom Statuses

osTicket has historically only supported "open" and "closed" statuses. Starting with v1.9.4 RC1, we’re adding ability to add administratively-defined custom statuses to better track the status and state of tickets within the system. 

The custom statuses can derive from five major states: "open", "resolved", "closed", "archived" and "deleted" - Allowing for a finer-grained bucketing, workflow and searching of ticket. This feature provides the basis for up-and-coming features including “Custom Ticket Queues”, “Advanced Search 2.0”, and “Data Archiving and Retention Policy”.

Custom Ticket Numbers

Define you own ticket number formats. You can define custom numbering systems for each help topic to suit your needs as well as define various numbering sequences and such.

Improved Search Performance

With osTicket v1.7.0, we added support for database clusters, which included dropping support for full-text indexes. This has created a significant performance impact on searching in general. Now osTicket has support for full-text searching again — and even supports external search engines such as Sphinx.

Beta Testers Wanted Alive!

We cannot do it alone, osTicket community needs you! To help us get to a stable releases sooner, we're looking for avid osTicket users interested in helping with beta testing upcoming releases. Having testers beat on new beta releases helps us subject the system to a wider variety of use-cases than we can do on our own.

Do your part today by signing up for the mailing list of testers via Google Groups and we'll notify you of upcoming releases.

Cheers,

The osTicket Team.

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About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.