osTicket v1.9.6 Released!

The osTicket team is happy to announce the release of osTicket version 1.9.6, the latest stable release in 1.9 series.

Release Highlights

The release fixes bugs reported in earlier versions and also introduces a host of enhancements and improvements.

For a complete list of improvements, bug fixes and changes please check our  release notes.

Maintenance Releases for 1.7 and 1.8 Series

For osTicket users who are unable or unwilling to upgrade, we’ve made a new maintenance releases for prior series, v1.7.13 and v1.8.8, available. These new maintenance releases address a few issues from previous versions. These fixes have also been integrated into v1.9.5.

Notice: osTicket 1.7 series is reaching end of life. Users are highly encouraged to make plans to upgrade to the latest release or 1.8 series.

Upgrading your installation

If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.9.6 and follow the installation guide on the wiki.

Please be sure to upgrade your plugins as well as any language packs you have installed.

Need help? - Contact us for professional support.

Meet us at SXSW

osTicket core team will be in SXSW and would love to meet up with community members in attendance. Please message us or follow us on twitter  @osticket.


The osTicket Team.

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About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.