osTicket v1.9.7 Released!

The osTicket team is happy to announce the release of osTicket version 1.9.7, the latest stable release in 1.9 series.

Release Highlights

The release fixes bugs and addresses a potential security vulnerability reported in prior version, and also introduces a variety of awesome enhancements.

For a complete list of improvements, fixes and changes please check our  release notes.

Maintenance Releases for 1.7 and 1.8 Series

For osTicket users who are unable or unwilling to upgrade, we’ve made new maintenance releases for prior series, v1.7.14 and v1.8.9, available. These new maintenance releases address a few issues from previous versions. These fixes have also been integrated into v1.9.7.

Notice: osTicket 1.7 series has reached end of life, we'll no longer maintain it going forward. Users are highly encouraged to upgrade to the latest release or 1.8 series.

Upgrading your installation

If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.9.7 and follow the installation guide on the wiki.

Please be sure to upgrade your plugins as well as any language packs you have installed.

If maintaining your osTicket installation is becoming daunting, we would encourage you to consider osTicket as a hosted service - we’ll even import data from your current installation, free of charge. With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

Need help? - Contact us for professional support.


The osTicket Team.

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About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.