osTicket v1.8.0

We are pleased to announce the release of osTicket 1.8.0, the first stable release of the osTicket 1.8 series.

This version includes several new exciting enhancements and a host of improvements over osTicket 1.7. Feel free to read more about the new features in our previous blog post.


  • User creation and selection is easier on new ticket (#224)
    • Changing user on ticket edit allows creating a new user
    • Ticket view page allows changing user to a new user
    • Ticket by staff page doesn't require user information for existing users
  • %{response} placeholder is available for new ticket notice, which contains only the response (#213)
  • Ticket queues now show time of last update with in date+time format (#217)
  • Claim ticket on response (#238)
  • Help tips added for custom fields page (more to come) (#216)

Bug fixes

  • Fix initial timezone issue on install (#186)
  • Better email scrubbing (#187, 2f62149)
  • Fix possible HTML encoding issues on ticket thread items (#188)
  • Fix mixed up client phone numbers on upgrade (#190)
  • Fix image URL corruption on FAQ and page save (#199)
  • Fix printing crash of closed tickets (#204)
  • Validation errors aren't shown on web submit (#207)
  • Fix Reply-To header used as client info (#208)
  • Keep reply email template in HTML (#210)
  • Fix bug in submitting tickets without an hidden required field (#220)
  • Fix Unicode processing in html2text (#215)
  • Fix improper replacement of phone numbers in templates (#250)
  • Fix display of oversize images in ticket thread and redactor boxes (#251)
  • Fix upgrade crash if AJAX is disabled in the user-agent (#259)
  • Fix user clobber if two emails are fetched in the same cron run (#260)
  • Fix help tip display on setup page (regression) (ddafcb0)


  • Significant speedup in per-request statistics collection (osTicket/osTicket-1.7#862)

Upstream osTicket 1.7.3+

  • Better interpretation of poorly encoded email header lines (osTicket/osTicket-1.7#850)
  • Consider email bodies with content-disposition parameters (osTicket/osTicket-1.7#853)
  • Handle un-authoritative REQUEST_URI variable (osTicket/osTicket-1.7#861)

Get it while it's hot.

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About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.