We are committed to providing awesome help desk software to all users through our free edition and cloud hosted version, and through our full range of online resources, commercial support and professional services.


  • Requirements:
  • Installation & Set Up:
  • Ongoing Support:
  • On-boarding & Training:
  • Email Integration:
  • SSL Encryption:
  • Managed Upgrades & Maintenance:
  • Scaling & Security:
  • Automated Backups:
  • Cloud Hosted
  • None, we got you!
  • On demand, ready immediately
  • Email and phone support
  • Free walk-through session
  • Supported out of the box
  • Included
  • Included
  • Rock-solid infrastructure, guaranteed uptime
  • Daily backups, redundant platform
  • Start Free Trial
    No credit card or commitment required
  • Self Hosted
  • Web and database server-
  • Install and set up required-
  • Community supported-
  • You're on your own-
  • Additional set up required-
  • Additional set up required-
  • You're on your own-
  • You're on your own-
  • You're on your own-
  • Download


Is osTicket Free?

osTicket is available as a free download to install and host on your server. This is called self hosted. If it breaks, you fix it. That's exactly why we offer osTicket as a hosted service which does not require downloading, installing, upgrading, or configuring email, leaving you free to focus on making happy customers.

What is the difference between cloud hosted and self hosted?

With our cloud hosted solution, known as SupportSystem, you get osTicket at its best on a turnkey infrastructure, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

What if I need help?

SupportSystem include support via phone and email, whereas osTicket is community supported. Should you need more support for your osTicket installation, we provide commercial support options.

What Pricing Options & Plans are Available for SupportSystem?

We offer a number of affordable plans and pricing to suit your business needs. We encourage you to sign up for your FREE 30-day, no obligation, trial of SupportSystem today. No credit card required. Nothing to install. Get started immediately!



Not sure which edition is best for you? We can help you identify the best solution for your help desk needs. Contact us for more information.