Many CMS like WordPress have draft or even revision feature. This crucial feature is still absent in osTicket and this mod is to make up for this defects.
In the company I am working, every staff would deal with multiple of tickets as well as phone call and processing orders. Most of the time they may leave the reply in the middle and lose the things they typed after accident browser shut down. This mod can auto save the typed reply and even remind the staff for the unsent draft which they might already forgot.Features:
1.Auto save typed reply into database in fixed time-frame
2.Added Drafted Ticket
tag to quick access to all drafted ticket reply, tag is hidden when there's no drafted ticket
3.Reminder emails will be sent to staffs who have their draft in record
4.Drafts will be deleted once the drafted reply are sent.
5.Ticket setting to disable / set time interval for auto save and reminder emails
6.Email template for the email remindersHow to:
1.Once staff clicked the reply ticket text-area, a record of the reply message and the check-box options is inserted into database.
2.Staffs can view all their own drafted tickets under the Drafted Tickets
3.When staffs return to the drafted tickets, the reply message and the check-box options is loaded from database
4.System will check and send reminder emails to the staffs having drafted ticket every fixed time-frame. (Rely on cron, if you set autocron they alert only be checked and sent when there's staff activities)
5.Drafts will be deleted once the drafted reply are sent, or staff can manually select and discard the them in Drafted Tickets
6.Admin can set the disable / set time interval for auto save and reminder emails in Ticket Settings
7.Admin can change the reminder emails template in Email TemplatePreview:
Auto save in post reply
Drafted Ticket tag
Auto save in ticket settings