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All Tickets Raised by Internal Team , how to tag customer information
I have a situation that my internal team raises the ticket on behalf of a customer... So I want to tag when a ticket is raised to a particular customer.. Rightnow, I do not see any field that signifies the relationship to a customer unless the customer login and raises the ticket..
How can I tag a ticket to a customer when the ticket is raised only internally?
Secondly, Where Can i find a documentation to learn about this tool & each feature in more detail?