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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

All Tickets Raised by Internal Team , how to tag customer information

I have a situation that my internal team raises the ticket on behalf of a customer... So I want to tag when a ticket is raised to a particular customer.. Rightnow, I do not see any field that signifies the relationship to a customer unless the customer login and raises the ticket..

How can I tag a ticket to a customer when the ticket is raised only internally?

Secondly, Where Can i find a documentation to learn about this tool & each feature in more detail?

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