osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am new to this tool. As the name defines that it is support management and tracking tool; it is something I would like to use and learn. As per the demonstration video available; the customer will have to open a ticket and then the team should follow up.
What I would like to understand is can it be possible; when the customer sends an email to the registered address configured on the osTicket tool; an auto email is generated with a new ticket number. An email is also sent to the other staff emails for the resolution of the same.
Can this be possible?