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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to permit the ticket opener to also close the ticket?

Hi I have recently installed Os Ticket system... and it works really good.

There is one thing I am still trying to know... I would want the person who creates the ticket to also have permission to close the ticket.

Can someone please let me know how this could be done?

Regards,
Anand :)

Comments

  • There is currently no mechanism for this in osTicket.
  • ntozier;41815 said:
    There is currently no mechanism for this in osTicket.

    Hi Ntozier,

    It would be great if you could let me know what code changes should be made to make the ticket opener to also close the ticket.

    Regards,
    Anand
  • Sorry but that's not something that I have done (or really have any interest in doing). You could try making a mod request in the mod section. Someone else may have done it, or wants to do it and will reply to you.
  • Thanks a lot for the info...
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