Hi all,
While utilizing the email cron job, for the first time we had an email come in from someone with an apostrophe in their name... It fails to create a ticket and emails me a db error:
Incorrect string value: 'x92Brien' for column 'name' at row 1
I took a peak in class.mailfetch.php and the default for charset ($charset) is UTF-8 - which should cause this issue not to occur. However, there are various spots in the code where it seems it allows $charset to become a different encoding (ex. the mime_encode function).
When creating the ticket (function createTicket) it does access the mime_encode function when setting $var... My only guess is that maybe the name is not in UTF-8 (and maybe mime_encode is where the problem lies)
Anyone have this issue? Or know how to resolve it?
Thanks in advance!
osticket 1.6 ST