osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am new to osTicket... I have installed osTicket (v1.7.0) recently and I would like to know if some of the actions can be configured.
1. User registration form -> So that I know who all are accessing
2. User profile -> To know who the user is and to store some details about user.
3. Access permissions ->
a. Person who created the ticket should also be able to close the ticket.
b. Show fields on 'New ticket' form based on users details (stored in user profile)
4. Adding fields -> Enhancing the 'New ticket' form by adding new fields.
I think all these points seems essential to make the platform much more stronger.