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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

error code 500

Hello,
when i try to: "Re Assign to Staff" (right Tab on page)
(i choose stuff and write some text)
on open ticket page : "http://MY_DOMAIN/scp/tickets.php?id=XXX"
The Action do the "Re Assign to Staff" (into DB)
but the redirect does'nt continue to the next Page,
insteed i get Error:

The website encountered an error while retrieving MY_DOMAIN/scp/tickets.php?id=306#assign ,
It may be down for maintenance or configured incorrectly.
Reload this webpage.
Press the reload button to resubmit the data needed to load the page.
Error code: 500


only going back or ReOpen the page show me that is done OK.
why i got the ERROR ?
thanks for every Help ! Benz

Comments

  • No idea.

    I recommend that you check your webserver logs for errors. You might also want to see if there are any php errors in the php error log or mysql errors in that log.
  • from log

    tnx ntozier,

    Unknown remote host [xxx.xx.x.xx] or invalid API key [xxxxxxxxxxxxxxxx]

    any idea ?
    benz
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