osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Post Attachment Link in E-mail
When a new ticket is opened from the client side, they have the ability to attach a file (In my case, a screen shot of the problem)
Rather than expecting the complete file to be E-mailed to every member in the department, a link to the file would be ideal.
Is there a way to send a link in the new ticket E-mail that allows the reader of the E-mail to click and instantly view the uploaded file hosted on the server?
If not, E-mailing the file itself would work. Figuring it would not be easier to send the file to everyone and use up space in my Exchange, I wanted to find out if maybe it's easier to post the URL to the E-mail so each reader can see the attachment/screen shot?