Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket closing options {req}

Hi OsTicket Dev's

I would really love to be able to configure an option when closing a ticket that a "root cause" field is filled in before a ticket is closed & also be able to do some reporting on the root causes.

also having an option that when a ticket is created that there is an option that the ticket can only be closed by the person raising the ticket - probably only available in the staff control ticket raising section.

I would love to make this happen and if this is a mod I can do myself I will work towards this.

Any help or suggestions would be appreciated.

Grant.
Sign In or Register to comment.