osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I'm brand new to osTicket and keen to determine whether it can cater for my (relatively) simple needs.
The first question I have is whether you have any notion of "customers" in osTicket or whether every ticket is handled independently (with a name/e-mail).
Ideally I would like to be able to have customers and have them grouped by company. I should then hopefully be able to report on tickets by Company/Customer later.