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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

adressor mail or subject - who is responsible for the combination to one ticket?


I need to know what happens in the following situation:

A client writes an e-mail, I respond. After that the client writes a new e-mail witout using the replybutton.

Are those two e-mails by the client combined as one ticket? If this is possible with osTicket i won't give up and will try to get something working here (at the moment I don't receive any mails and that's why I couldn't try this issue here :mad: )

Best regards.


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