osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I recently set up osticket in a test environment.
Everything is working just fine and so far i am pretty happy with this program.
There is only one issues imho, and that is the ticket status option.
So far there are only 2 options, open and closed.
I was wondering if anyone has a mod, or knows how to mod, to add in extra statusses. For example: In progress, On Hold, Waiting for Input.
Hopefully someone is able to help.