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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can you help me, scottro !!! Plz

Plz, i have a problems with reports 5.0 for osticket 1.6 customer
Detail error in image
image
I find in reports_csv but its empty

Comments

  • Check the file permissions on it?
  • whats file name ? Can you help detail ???
    Tks
  • Go to \Reports folder and apply read&write permissions to that folder
  • equisde;43214 said:
    Go to \Reports folder and apply read&write permissions to that folder
    Yes, of couse. Tks u very much
  • You're very welcome :)
  • hi u,

    i have add a some question.
    why my system not view Average time tickets remained open and Average Response Time


    image

    Tks everybody
  • no idea since you haven't provided us with any error messages. Please consult your php error log.
  • Statistics depends on tickets in closed status.

    Looking at Open Tickets box seems that you only have 10 tickets open and not closed in 2013 and there are no tickets in 2012.

    Do you have tickets open and subsequently closed within 2012/2013? Try to close a ticket and the statistics for 2013 will start to work
  • equisde;43661 said:
    Statistics depends on tickets in closed status.

    Looking at Open Tickets box seems that you only have 10 tickets open and not closed in 2013 and there are no tickets in 2012.

    Do you have tickets open and subsequently closed within 2012/2013? Try to close a ticket and the statistics for 2013 will start to work
    Yes, it works very well
    Tks u so much
  • Glad to help you
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