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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New ticket

What is the difference between opening a new ticket (open.php) and opening a new ticket in scp ? :confused:

Comments

  • No difference,

    In open.php, the customers create the new ticket while in the SCP, the managers or staffs create the new ticket.
  • Well.. the main difference is that you (the staff) can set things that the client cannot, like Department, Assign it to a staff, leave a note directly on creation etc. Also, you can set the email address to a different one than they would be able to directly via email.. useful in some instances.

    We use it for "Phone Calls", so they can still be tracked.
  • Grizly's response is correct. :)
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