osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrade process 1.7.0 to 1.7.1
We jsut completed the upgrade process and this reaffirmed to me how great OS software can be. I have always balked at using open source software because the upgrade path seems to be fraught with danger but I now stand corrected.
This was a truly painless process and your team should be commended. OSTicket is the real deal and great all around.