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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How does it work?

I just have installed osTicket, yesterday, just to learn how upgrade works today ;-)

If somebody opens a ticket at my web page, then he sees on the screen
Thank you for contacting us.

A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.

Support Team
Why XXXXXX ???

In the email to that person is says then the ticket number.
Is that correct?

I have in settings / emails setup
default system and default alert email to [email][/email]
system admin to [email][/email]

I have not received the ticket by email to none of the two email addresses.
I would have expected that somebody would be informed that a new ticket is available.

When I login, the ticket is here in the system.

I think it is unreleated, but I failed to setup smtp with 578 and 465 port although

Starting Nmap 5.21 ( ) at 2013-09-04 07:58 CEST
Nmap scan report for (
Host is up (0.012s latency).
Hostname resolves to 2 IPs. Only scanned
rDNS record for
Not shown: 995 filtered ports
25/tcp open smtp
465/tcp open smtps
587/tcp open submission
993/tcp open imaps
995/tcp open pop3s

Nmap done: 1 IP address (1 host up) scanned in 4.72 seconds
I use therefore port 25 and the ticket was sent to the writing person, but not to anybody who would handle the ticket.

I checked if it could have been in the spam folder, but it was not there either.

Any idea?


  • Why XXXXXX ???
    Displaying the ticket # on the web interface is a security vulnerability. If I know that your email address is [email][/email] I could go to your installation and open a new ticket and get everything that I would need to log in and see every ticket that you have ever opened.

    Regarding your email issue:

    Admin panel -> Settings -> Alerts & Notices.

    Make sure that New Ticket Alert is enabled and who you want it sent to is configured.

    Admein panel -> Staff -> Departments -> your department

    Make sure that "New Ticket" is not checked.
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