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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Cron Job not working - 401 Unauthorized Authorization failed

For two days now i am struggling to get cron job to work to fetch mails.

auto-cron works perfect but then mails are fetched only when staff has logged into osTicket.

here is my cron.php

#!/usr/bin/php -q

PHP script used for remote cron calls.

Peter Rotich <>
Copyright (c) 2006-2013 osTicket

Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.

vim: expandtab sw=4 ts=4 sts=4:

# Configuration: Enter the url and key. That is it.
# url => URL to api/task/cron e.g
# key => API's Key (see admin panel on how to generate a key)

$config = array(

function_exists('curl_version') or die('CURL support required');

#set timeout

#curl post
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $config['url']);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, '');
curl_setopt($ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7');
curl_setopt($ch, CURLOPT_HEADER, TRUE);
curl_setopt($ch, CURLOPT_HTTPHEADER, array( 'Expect:', 'X-API-Key: '.$config['key']));

if(preg_match('/HTTP\/.* ([0-9]+) .*/', $result, $status) && $status[1] == 200)

echo $result;

and here is what i have in my cron tab

wget --post-data '' --header='X-API-Key: <My-Api-Key>'

I am getting the following error

--2013-09-04 04:14:01--
Resolving Connecting to||:80... connected.
HTTP request sent, awaiting response... 401 Unauthorized Authorization failed.

anyone to help please? what am i going wrong?


  • Is the IP address of the API key assigned to the server making the HTTP POST request?
  • Hello Jared,

    thank you for your readiness to support.

    i upgraded to 1.7.1 and played with the command again, not sure what exactly was the issue but is perfectly working now. mails are being pulled.

    thank you
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