osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[FIXED] - Scroll down for information on how it was fixed
Is it possible to have osTicket pull in the attachments when it creates a ticket from an email?
edit: Looking at class.mailfetch.php I see the getAttachments() method so I'm thinking it might just not be working. I've also noticed that it's unable to move messages to the Archive folder I created in the mailbox. I wonder if the problems are related? This is Exchange 2003 using IMAP.