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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Is osTicket the right software to use?

Hello,

I'm quite sure that osTicket can handle our needs, but I'm not sure whether it would be the right way to go and I hope to get some suggestions from more experienced users here. :)

We run a B2B online store and are a small team with only 2 - 3 people in sales/customer support, often not working from the same place/building.
Most of our mails are questions about details about products, production requests, shipping information etc.
We seldom have trouble tickets like an actual problem with a product.
There are 3 languages that we mainly use in shop and mail communication.

My goal would be to sell more and optimize selling process via email.
Therefor I'm searching for a solution which can be used online, handle several languages, images, text templates and automation whereever possible.

We've got one software for mail marketing (if everything would work from one software it would be even better, but I almost gave this hope up) and are thinking about a CRM system.
But maybe osTicket could spare us the CRM system? Or is there anyone who uses osTicket in combination with a CRM and could tell about this option?

Thanks in advance
Bye, Chris

Comments

  • The only thing that I see in your description that doesn't quite fit is that osTicket is currently single language only. I believe that the great multi language support mod written by Thane will be merged with core for the next version, which means osTicket would meet your requirements. However I I have not received 100% confirmation that it will be included.
  • Oh .. I see - thank you for your answer.
    That is very important for us, therefor we might need to wait and see what the next release brings. :)
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