Hi,
The previous version of osTicket v1.6 RC5 is supported the html markup in email templates. Please refer to the link as below. http://www.openscriptsolution.com/ticket-system/osticket/how-to-make-response-message-text-bolder-than-the-rest-of-the-message-in-the-response-email-of-osticket-v1-6-rc5(http://www.openscriptsolution.com/ticket-system/osticket/how-to-make-response-message-text-bolder-than-the-rest-of-the-message-in-the-response-email-of-osticket-v1-6-rc5)
I just wonder why the latest version of osTicker v1.7 is not supported.
Many thanks.
Regards,
Jamilee