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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to Make Response Message Text Bolder Than The Rest of The Message in the Response

Hi all,

May I know how can make the text bold in New Ticket Auto-response email template?

For e.g:
I put %{ticket.name} but this is not working.

Any solution for this?

Many thanks.

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