osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to setup canned responses
I am new to osTicket. I installed osTickets an I am trying to setup a demo for the big wigs. I have most of it working but I do not see where I can setup canned responses or a knowledge base, and how users can have access to them. I have looked around but I do not see where I can do this.