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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Overdue Reply

New to osTicket and still learning :D

I may have overlooked this somewhere during setup or perhaps it does not exist... but I would like to send a response to the user when the ticket is marked as OVERDUE.... is there a built in function that needs to be enabled?

Al

Comments

  • Anyone have any ideas?
  • The only Overdue Ticket notice built into osTicket is for staff.

    I would think, though, that if you wanted. You could edit the file that generates the email to add a recipient for the user. I have not messed the email settings, but the premise make sense to me.
  • jccrofty30;44769 said:
    The only Overdue Ticket notice built into osTicket is for staff.
    I was afraid that that would be the answer :)

    I would think, though, that if you wanted. You could edit the file that generates the email to add a recipient for the user. I have not messed the email settings, but the premise make sense to me.
    I agree, however, I try to avoid doing that as it will require me to remember to make the change when a new version is released.... and relying on my memory is dangerous territory ;)

    Thank you for the reply

    Al
  • Not a problem.

    I definitely know what you mean though, we have a few aesthetic customizations that I have to re-apply after any update.
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