osTicket 1.7 does not store files in a folder anymore, it stores them in the database. So I'm not sure why you would be playing with an attachment folder.
Because it was what was uploaded through Hostgator's Fantastico last week, that is why.
Having read the forum here and looking at the downloads, I saw it was old and deleted it and added a new version instead.
Thanks anyway
The thread can be deleted now