osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Our database/server is choking whenever searching all tickets (open/closed/etc). I believe it's because we have too many closed tickets, and so each search takes too long.
Would it be possible to modify code somewhere so we can limit a search to 1 year or 6 months back rather than searching ALL tickets, open and closed?