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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Editing the thank you message

Hi,

Once a customer has submitted a ticket they get the following message:

Thank you for contacting us.

A support ticket request #XXXXX has been created and a representative will be getting back to you shortly if necessary.

Support Team
I would like to change the message (regarding the number being #xxxxx that is okay), saying that the message may be in their spam folder and that the ticket number to track its progress is contain in the email etc.

What file do I edit to change the message?

Thank you!

Dan

Comments

  • No one knows how to edit what message is displayed after a user has submitted the support ticket?
  • JooVuu;45099 said:
    No one knows how to edit what message is displayed after a user has submitted the support ticket?
    You can edit thank-you page in Admin Panel > Manage > Site Pages
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