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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem with ticket Number display in thank you page


i have just installed os.ticket from scratch.

Every things works fine, but when a user creates a new ticket, the Message he will get displayed at the thank you page does not include the correct ticket number.

The user gets the message displayed: You have Ticket Number: #XXXXX

I am using Sequential Numbers (Inhouse Support)
The variable in the thank you page is:
You have Ticket Number: #%{ticket.number}

Did i miss something to configure?

Thank you for your answer!


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