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Test ticket created but not able to see
I installed 188.8.131.52 yesterday and today when I tried to create ticket for testing then I got following message after creation of ticket. When I am trying to see new ticket from staff panel then there is no new ticket showing. Any one guide me to solve this mystery.
Thank you for contacting us.
A support ticket request #XXXXXX
has been created and a representative will be getting back to you shortly if necessary.
After above scenario, I got mail at client level and admin both. From client portal, I am able to see new created tickets but from staff panel/admin panel I am not seeing any new ticket.