Hello,
I wonder if I can configure osTicket to only eval on the ticket id. I have many users that use email forwardings and osTicket creates a ne ticket for each answer/follow-up, e.g.: User creates a ticket with email user@comany.domain but user@company.domain is only a forwarder to user@gmail.com. So the ticket is created with user@comany.domain an my answer goes to the address. But the the customer replies to my answer and ne new ticket is created because of a new sender (ticket id is still part of the subject).
Is there any way to change this?
Neelix