osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is there a way to have a ticket, created from an incoming email, automatically be assigned to a department based on what department the user is in?
For instance, Bob from accounting send an email to the help desk that his printer won't print. This automatically generates an osTicket and puts it in the default department.
What we are trying to do for the sake of reporting is find out what departments generate the most number of tickets... but our technicians don't always remember to change it from the default department... and they may not even necessarily know what department it should be assigned to so it would be nice if there were a way to automate this process.
Is this at all possible?
Thanks in advance for any input