osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
email with "New Ticket Alert"
I had one of the tech guys move our old OSTicket system to a new mac 10.8 server. By doing this we upgraded to the latest version of the ticket system.
In the previous version, when a user submitted a tech ticket, myself and the other support guy would get an email entitled "New Ticket Alert". In the email, it would have a copy of the ticket that was submitted and a link to it in the support system.
In this new version, I don't see an option to do this. I do get an email from the ticket system, but it just tells me that a new ticket was opened, but doesn't tell me what the ticket is about, so I have to click on the link and go to the ticket system to find out.
Is there a way to re-enable the New Ticket Alert email to me?
Thanks so much for any advice.