1. go to Admin panel -> Settings -> Alerts & Notices -> New Ticket Alert
What do you have here?
2. go to Admin panel -> Staff -> Department -> YOUR DEPARTMENT
is "New Ticket" checked?
3. go to Admin panel -> Emails -> Template -> New Ticket Alert
What do you have here?
I have:
%{recipient},
New ticket #%{ticket.number} created.
-------------------
Name: %{ticket.name}
Email: %{ticket.email}
Dept: %{ticket.dept.name}
Subject: %{ticket.subject}
%{message}
-------------------
To view/respond to the ticket, please login to the support ticket system.
%{ticket.staff_link}
Your friendly,
Customer Support System
I get emails that look like this:
Admin,
New ticket #558592 created.
-------------------
Name: MADEUP NAME
Email: faux@fake.com
Dept: ITTeam
Subject: Adjustment
please terminate Davros.
forward users email to The Master
-------------------
To view/respond to the ticket, please login to the support ticket system.
http://support.fake.com/scp/tickets.php?id=XXXX
Your friendly,
Customer Support System powered by osTicket.