osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am confused as to how exactly locking is supposed to be "used."
A staff member opens a ticket, and then it is locked but there is no apparent way to "unlock" a ticket even if you reassign it.
It seems like there should be a way to "unlock" a ticket if you are the one who viewing the ticket and causing it to be "locked." Even if I logout the ticket still ends up being locked.
Am I just confused as to how this is supposed to be used?