osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Why Can't a user open a ticket to append?
I just setup the osticket system, and am testing it.
I don't understand why a user cannot follow the link sent
when a ticket was opened and append more info to the
i.e. "A support ticket has been created ....."
then it says "You can view this ticket progress online here"
but when I follow the link, and try to click on it, all I get is
How can I make it that a user can see the ticke progress online?
Also, if there is a manual for this I can read, that would be helpful
but I cannot find it.