Hi,
I just setup the osticket system, and am testing it.
I don't understand why a user cannot follow the link sent
when a ticket was opened and append more info to the
original ticket?
i.e. "A support ticket has been created ....."
then it says "You can view this ticket progress online here"
but when I follow the link, and try to click on it, all I get is
"Access denied"
How can I make it that a user can see the ticke progress online?
Also, if there is a manual for this I can read, that would be helpful
but I cannot find it.
thanks,
Christina