Thanks again Corey, see response below:
-Are you positive you're using the latest version of osTicket?
Yes, we are using oSTicket 1.6 RC4
-What's your MySQL version? ------- Ver 5.0.51a
-What's your PHP Version? ---------- PHP Version 5.2.6
-What host do you use? ------------ Windows Server 2003 Standard Edition Svc. Pack 2
-Can you PM me a link with your PHP info on it? ------ Unfortunatelly the site is only accessible from the LAN ,but I will send you a .doc attached in PM
We are already using osTicket in our LAN (67 users) but the users can't view theirs tickets, just the Administrators staff group.
Thanks again.