Hi folks,
I'm looking for a MOD that handles ticket locking a bit differently. In a perfect world:
When a ticket is being viewed by someone it gets locked and "disappears from the list of available tickets.
The ticket gets locked while it is being viewed, and if by chance someone opens the ticket an error message pops up that says the ticket is being edited by someone else.
As soon as the person who is viewing the ticket exits the ticket it releases it back to the "pool" for it to be viewed by anyone else.
Can this be done? Does it already exist?
Thanks
Mark