The osTicket team is pleased to announce availability of osTicket, v1.8.1, the latest stable release in 1.8.x series. For more information please read our blog post
Issue with Email Addresses to Foreign Countries
I am having issues with email addresses that include a foreign country. As an example, opening a ticket with the country address on the end: [email]email@example.com[/email], results in the error message below. The ticket is still entered into the system, but the end user does not receive any confirmation messages and when you post a reply or close the ticket, the same error occurs.
Mailer Error: Language string failed to load: [email]firstname.lastname@example.org[/email]
Any help is appreciated.