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  • 4ice September 2008
osTicket v1.9.2 is now available! Go get it now

Issue with Email Addresses to Foreign Countries

I am having issues with email addresses that include a foreign country. As an example, opening a ticket with the country address on the end: [email]plage@xxxxx.com.br[/email], results in the error message below. The ticket is still entered into the system, but the end user does not receive any confirmation messages and when you post a reply or close the ticket, the same error occurs.

Mailer Error: Language string failed to load: [email]recipients_failedplage@credigy.com.br[/email]

Any help is appreciated.

Comments

  • I just did a test opening a new ticket with [email]test@credigy.com.br[/email] as the emailadress and I got no errors. Of course I can't see if the confirmation is actually sent, since I got no emailaddress in this format I can check.

    Are you using the latest version of osTicket?
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