There are different ways, the easiest way is to use POP3 retrieval on activity. For this to work you need to go to the Emails tab in the Admin Panel, select an emailaddress and fill in the details at "POP3 Setting". Be sure to check the box "Delete fetched message(s)" otherwise emails will continue to create new tickets.
Then go to the tab Settings and check the box "Enable Auto Cron" and "Enable POP3 email fetch".
Hope that works. The other way is through email piping. There are alot of topics regarding this, so if you are interested you can read them as well.
@[deleted] => have setup the POP3 retrieval method. Details for pop3 have been filled, and can make a telnet connection using these details.
Enabled both "Enable Auto Cron" and "Enable POP3 email fetch".
But when I sent a message to that email address I can see via the webmail client it arrives. And also that it is being read, despite the fact that nobody reads it. So I assume that osTicket is doing that.
But I don't see any ticket appearing in the Staff Panel. The Staff and the email address have the same department.
You perhaps have any idea what might be the problem here?
thanks Patrick