Dear friends
I am running OSTicket Support system very good way. But I have some problem with attachments add with ticket.
I can not keep one directory that access by both admin/staff and client.
Attachment sent by client uploaded to out side of scp directory and attachment send by admin/staff uploade in scp directory
I have keep this site in folder support/center/
When admin attached any file this file wil be saved in support/center/scp/ and client side attached file save in support/center/ directory.
So sometime I client cannot download attachment & sometime admin cannot download attachment.
I have configure attachement folder ' . ' means current folder.
Please let me know that how can I crearte one directory where all attachements saved
Thanks
Naimish