osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
staff get a copy and can see the ticket in staff area BUT User never get the email with the ticket id #
anyone can tell me what i amdoing wrong...mybe how to set outgoing email...
get this massage after posting a new ticket:
Thank you for contacting us.
A support ticket request has been created and a representative will be getting back to you shortly if necessary.
An email with the ticket number has been sent to [email]Urielt@gmail.com[/email]. You'll need the ticket number along with your email to view status and progress online.
If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.
BUT user never get the email