osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I wanted to give some suggestions to osTicket. Unfortunately I haven't got it working properly, so I did not had a chance to look at everything yet.
* Language files: as far as I can see now all words are just used in the code. So if you want to translate it in another language, that's not very easy.
EDIT: I did not read the following post:http://osticket.com/forums/showpost.php?p=134&postcount=8
* Why are shorttags used? Isn't it better to use <?php echo "something"; ?> instead of <?="something";?>
Let me make it clear that these points are just an opinion and I only want to share my ideas. :)