First of all, osTicket is an amazing ticket system.
I have made a extensive search on Joomla looking for an extension for a ticket systems but i could not find anything not even close to what osTicket does.
I am kind of novice php programmer but i have developed a couple of components for Joomla and I thought that i could adapt osTicket to be fully compatible with Joomla under de MVC Joomla structure.
To begin with I would need:
1. A database schema for osTicket
2. A diagram of the interactions between clients and the system.
Is there a way to have this information?
Thanks in advance
Roberto