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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

dumb question about tickets

Hi,

I really like the new OSTicket and have switched over from Eticket.

One question I have is on the ticket creator responding to the "support ticket opened" email. Or the email that is created when a staff member creates an entry on the ticket.

I noticed it comes from the no-reply email address. Is there a way to allow the ticket creator to respond to either of these emails that are generated by OS Ticket.

Some of my users would like to just reply to the email rather then logging into the website to answer.

Thanks,
Sproket90

Comments

  • It is actually a good question.

    If you login as admin under department edit/create you can set "Auto response FROM Email" to Dept Email and make sure outgoing dept email is selected.

    Cheers
  • peter;438 said:
    It is actually a good question.

    If you login as admin under department edit/create you can set "Auto response FROM Email" to Dept Email and make sure outgoing dept email is selected.

    Cheers
    Peter,

    Thank you for the info. Love the Program!!!
    :D

    Sproket90
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