Posible to create print version on ticked ( for example some users going to system and see create ticket , after see button " print verions this ticket"
) If user push this button , create PDF files and users print this ticket
Have you seen this thread: http://www.osticket.com/forums/showthread.php?t=1406(http://www.osticket.com/forums/showthread.php?t=1406) yet?