osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
i am very new to osTicket, i think its great.. recently i had a problem,..
i don't know how to update a ticket details, such as name, phone and emails..
suppose a staff enter an invalid ticket.. how can it update it.. and reenter tha valid information.. i looked up but didn't found the option.
is it allowed also to modify a staff (reply) ?