Hi there... Does somebody know how I can set osticket so that it automaticaly deletes an e-mail after reading it. Because if i now delete a ticket (from an e-main) it automaticaly comes back because it doesn't delete the e-mail from the server?
Thanks....
There is a setting in your admin panel.
"Emails" Tab > Click on email address listed > Check Box that says "Delete Fetched Messages"