Is there a way to display the ticket # on the web page after a user has submitted a ticket?
I'm talking about the page that is displayed after a user submits a ticket - address bar says .../open.php
The reason I ask is because of the infamous bulk/spam filters. This page tells the user they'll receive the ticket # (to login and check status) in their email - but of course they can't do this if they don't receive the email due to filters, which is one of the main reasons I was trying this product.